Matrice 400 Public Safety Package
In the field: the DJI Matrice 400 over a city intersection at dusk during a public-safety call, patrol units with emergency lights below.
ChinaMatrice 400 Public Safety Package
U.S. export-controlled. Thermal and night-vision devices are subject to U.S. ITAR/EAR controls and are not exportable outside the United States. By checking the box you confirm you are a U.S. person purchasing for end-use within the United States. See our Export Compliance policy.
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NDAA §889 compliant · U.S. end-use only
In stock
Ships directly from DJI — lead times vary by brand, and tracking is emailed as soon as they ship.
A turnkey public-safety kit built on the DJI Matrice 400. It bundles the Zenmuse V1 loudspeaker, the Zenmuse S1 spotlight and the CZI TH4 V3 four-hook drop system, plus three TB100 batteries and a BS100 battery station so crews rotate power between calls instead of waiting on a single charge. The aircraft is IP55-rated and carries up to 6 kg (13.2 lb) of payload.
U.S. shipping only. Orders deliver to addresses in the United States — we don't ship internationally or to freight forwarders. Shipping Policy
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Questions & Answers
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Why This Product
The Matrice 400 Public Safety Package is a drone-mounted thermal payload engineered for aerial inspection and surveying. Its 384px sensor delivers clear, reliable thermal imagery in most conditions. Compatible with major drone platforms, with 24-month warranty and Thermisight's compliance expertise.
Expert Video Reviews
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See the Matrice 400 Public Safety Package in action — hands-on reviews, field tests & comparisons
DJI Support
Matrice 400 Public Safety Package
Factory support, warranty service, and replacement parts for this model come directly from DJI.
Financing Calculator
- Purchase price
- $33,782
- APR
- 0%
- Down payment
- $0
- Total of payments
- $33,782
Estimates only. Subject to credit approval at checkout. Select "Pay over time" during checkout to apply.
Complete your kit
Compatible accessories for your DJI Matrice 400 Public Safety Package.
Specifications
Sample Thermal Images
Real thermal imaging samples captured with this camera — swipe to browse, tap any image to view full size.
Compare detection range & sensitivity
Side-by-side with similar drone thermal optics. Lower NETD = better thermal sensitivity; higher detection range = farther identification.
| Spec | |  |  |  |  |
|---|---|---|---|---|---|
| Detection range | — | 437 yd | 200 yd | — | — |
| Sensitivity (NETD) | — | 25 mK | 45 mK | — | — |
| Sensor res. | 384px | 640px | 384px | 384px | 384px |
| Objective | — | 8mm | 19mm | — | — |
| LRF | No | Yes | No | No | No |
| Price | $33,782 | $15,499 | $7,495 | $40,990 | $6,298 |
Best-in-row values are shown in accent. Your current optic is highlighted.
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Care & Maintenance
Gimbal Care
- •Inspect gimbal dampeners before each flight — worn dampeners cause image vibration.
- •Never force the gimbal by hand; allow it to self-calibrate on power-up.
- •Transport with the gimbal locked in its mount to prevent free-swing damage.
Lens & Sensor
- •Clean the thermal lens with a microfiber cloth and optical solution only.
- •Never fly in rain or heavy fog — moisture on the lens ruins the thermal image and can damage the sensor.
- •Allow the sensor to acclimate to ambient temperature before powering on to avoid calibration drift.
Firmware & Storage
- •Update firmware before each flying season for the latest features and NDAA compliance patches.
- •Store in a padded case with desiccant packs to prevent moisture damage.
- •Remove the battery for storage longer than 30 days; store at 40–60% charge.
Maintenance & repair
Full training libraryThe checks that keep an airframe flying — and the route to take when one stops.
Before every flight
- •Inspect every prop — a nick, crack or loose hub retires the prop, it is not a spare.
- •Wiggle each motor for bearing play and spin it by hand to listen for roughness.
- •Check gimbal dampers and clean the thermal window with a microfiber cloth.
- •Confirm batteries are unswollen, cell-balanced and above storage charge.
After every flight
- •Clear dust and moisture off the airframe, lens and sensor window before it sets.
- •Let batteries cool to ambient before charging them.
- •Download imagery and confirm every radiometric file opens correctly.
Monthly or every 10 flight hours
- •Check arms, landing gear and airframe screws for cracking or loosening.
- •Verify the gimbal horizon is level against a known-level target.
- •Read the manufacturer's release notes before any firmware update.
Seasonal & storage
- •Store batteries at 40–60% charge — never long-term at full or fully discharged.
- •Keep the aircraft in a padded case with desiccant.
- •Send the airframe in at the manufacturer's scheduled service interval.
If something breaks
- 1Check warranty coverageTerm, what it covers, and what voids it for this airframe.
- 2Register the serial numberRegistration is what makes a claim fast instead of a paper trail.
- 3File a warranty claimOpen a claim and get a reference to track it with.
- 4Reach manufacturer serviceBrand service phone, inbox and repair intake page.
- 5Track a repair or returnStatus by claim or shipment reference, no login needed.
Care guides
Manufacturer training & care
Official flight tutorials, thermal-payload training and service programs, published by the manufacturer. Browse the full training library
DJI
Enterprise tutorial library plus a lifetime maintenance service program.
Reviews
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