Dropship Program Policy

Many orders placed with Thermisight Dynamics are drop-shipped: the item leaves our wholesale distributor's warehouse and ships straight to you. Those shipments carry the distributor's own operational terms, which are published here in full and apply in addition to our general Returns & Refunds and Shipping policies. Where the two differ, the stricter requirement applies.

Customer Service & Reporting Issues

All shipping, delivery, and product issues must be reported within 30 days of the original ship date to be eligible for research, a carrier claim, or a return. We handle all customer service for your order in-house — you never need to contact the distributor yourself.

Issues covered by this window include:

• Damages in transit
• Product defects
• Missing parts or components
• Warranty issues
• Wrong item ordered or received
• Returns and replacements
• Any other shipping or product problem not listed here

Returns & Replacements

• Used items are never accepted. Once an item has been used, or removed from its original manufacturer packaging, it cannot be returned or replaced.
• Ammunition is final sale. Ammunition orders are considered final upon delivery and cannot be returned or replaced for any reason.
• Firearms. Once a firearm is transferred at a licensed dealer it cannot be returned for any reason. Firearms that have not been transferred and show visible, verifiable shipping damage are eligible for return — please send photos when you contact us so we can review the claim. When in doubt, take delivery of the firearm and contact us rather than refusing the shipment.
• Factory defects are handled by the manufacturer. The distributor does not open or inspect boxes before shipping. A firearm with a manufacturer defect — a blemish, a missing part — that is not caused by shipping is repaired by the manufacturer under warranty, not returned. We will make that introduction for you and supply the manufacturer's support contact.
• Missing parts and factory issues. We contact the manufacturer directly on your behalf for any missing parts/components or factory-related problem.
• Return labels. The distributor does not issue return shipping labels directly to the receiving dealer. We arrange and coordinate the return with you, and any return shipping cost is disclosed before you ship.

Credits & Replacement Orders

Credits issued for a return are applied automatically to the original order, or to the replacement order if the original has already been paid. Replacement orders are not created automatically — we place them for you once the credit is confirmed.

Restocking Fees & Refused Shipments

A restocking fee of at least $50.00 per order is charged when a shipment is refused by the receiving dealer, returned by the dealer, or returned to the distributor because it could not be delivered. Carriers make multiple delivery attempts before a package is returned. Restocking fees and carrier return-to-sender fees also apply to orders recalled after they have shipped.

Carrier Claims on Delivered Shipments

No claim is submitted where visual evidence of delivery exists — a delivery photo or signature confirmation proving the package reached the destination address. Neither we nor the distributor are responsible for missing, stolen, or lost packages after a shipment is successfully delivered. If a package arrives with shipping or packaging damage, contact us with photos within the 30-day window so we can start the review.

Processing & Shipping

• Dropship orders are processed Monday through Friday.
• Orders placed before 10:00 AM Central Time may ship the same business day; orders placed after the cutoff, or over the weekend, ship the next business day.
• Orders held for payment or verification reasons are not guaranteed to ship the same day they are entered.
• Firearms orders contain only firearms; accessory and ammunition orders contain only accessories and ammunition. A mixed cart is split into separate shipments.
• Cancellations must be requested as soon as possible. An order already in process cannot be cancelled.
• Weather events, natural disasters, and carrier-reported service disruptions can extend delivery timelines; in-transit orders are not automatically reshipped.

Shipping Rates

Prepaid dropship rates are charged per order. Where third-party billing is used, the prepaid rate does not apply and all carrier fees and surcharges are billed at cost. An order ships one way or the other, never a mix of both.

Firearms Shipments

• Firearms ship to the receiving dealer's premises address as listed in the ATF FFL EZ Check system — the continental 48 states only. Orders to Hawaii, Alaska, or U.S. territories cannot be accepted.
• The complete 15-character FFL number for the receiving dealer must be valid in the ATF FFL EZ Check system when the order is placed, or the order is rejected.
• A signed FFL copy is required where one is not already on file. We are notified immediately if one is needed and will request it from you. The order is held for up to 5 business days; if the signed copy is not received in that time the order may be cancelled and you are notified.
• Billing and shipping addresses are not validated, and firearm shipments cannot be rerouted — the shipment goes to the address on the order or it returns to the distributor (subject to the restocking fee above).
• Firearms ship with Direct Signature Required: long guns by Ground, handguns by Express Air, with a packing list, transfer information sheet, and FFL copy for the receiving dealer.

Accessory Shipments

• Accessories ship to all 50 states.
• Accessory orders of $500.00 or more ship with Direct Signature Required automatically, at no added cost on the prepaid program.
• Accessory orders shipping to a PO Box must travel by USPS; there is no other option.
• Billing and shipping addresses are not validated for correctness — an address entered incorrectly cannot be recovered once a package has shipped.

Ammunition Shipments

• Ammunition orders cannot be returned for any reason.
• Ammunition cannot be shipped to Alaska, California, District of Columbia, Hawaii, New York, U.S. territories.
• Recipients must be 21 or older for handgun ammunition and 18 or older for long-gun ammunition.
• Ammunition cannot ship to a PO Box; those orders are rejected. All Colorado shipments include Adult Signature Required.

State & Local Law Compliance

We are responsible for adhering to all state and local laws that apply to your order, including validating that a firearm can legally be transferred in the state it ships to, and collecting the licensing and paperwork required for ammunition or high-capacity magazine shipments to certain states. Where a destination-state restriction blocks part of an order, we contact you to correct or replace the non-compliant item before the order is released.

We validate the FFL location with the ATF before a firearm ships. It remains your responsibility to confirm the receiving dealer is open and willing to perform the required background check and transfer.

Order Acceptance & Program Restrictions

Dropship eligibility is set per item by the distributor and can change without notice; items that cannot be drop-shipped are routed differently or removed from sale rather than accepted and cancelled. The distributor reserves the right to restrict any item or any account from the dropship program for any reason. Duplicate orders are screened against the prior 31 days on a best-effort basis; duplicate purchase orders submitted outside that window remain our responsibility.

Contact

Report any issue — or ask a question about this policy — at jamesmcgee@thermisightdynamics.com. Include your order number and, for damage claims, photographs of the item and its packaging.